Effective Date: 2024/09/27
At marobest.com, we are committed to ensuring your satisfaction with every purchase. Please read our Refund and Returns Policy to understand your rights and options.
1. Refund Eligibility
We offer refunds under the following conditions:
- Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you are eligible for a full refund or replacement.
- Incorrect Product: If you receive an incorrect product, we will issue a refund or send the correct item at no additional cost.
- Change of Mind: Refunds for change of mind are accepted within [insert number of days, e.g., 30 days] of receiving the product, provided the item is unused, in its original packaging, and in resaleable condition. Shipping fees may not be refunded.
2. Non-Refundable Items
The following items are non-refundable:
- Personalized or customized products.
- Digital downloads and online content once accessed or downloaded.
- Gift cards and vouchers.
3. How to Request a Refund or Return
To request a refund or return, follow these steps:
- Contact Us: Email us at [Insert Email Address] with your order number, reason for the return, and any relevant photos (if applicable).
- Wait for Approval: Once we review your request, we will notify you of the approval or rejection of your refund/return within [insert number of days, e.g., 3-5 business days].
- Return the Product: If your request is approved, we will provide you with the return shipping address. You are responsible for the return shipping costs unless the product was defective or incorrect.
- Refund Processing: Once the product is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed within [insert number of days, e.g., 5-7 business days] to your original method of payment.
4. Exchanges
If you would like to exchange an item, please contact us at [Insert Email Address]. Exchanges are subject to product availability. If the desired item is unavailable, we may offer a refund or store credit.
5. Late or Missing Refunds
If you haven’t received your refund after [insert time frame, e.g., 7 business days]:
- Check your bank or credit card account again.
- Contact your payment provider, as there may be a processing delay.
- If you’ve done all of this and still haven’t received your refund, please contact us at [Insert Email Address].
6. Shipping Costs
- For Returns: You are responsible for paying the return shipping costs unless the return is due to a defect or incorrect product.
- Non-Refundable Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective product).
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Email: info@marobest.com
- Phone: +12483215538
